Livrare și transport

The delivery of products is made in Romania by express courier.
Orders placed before 18:00 will be delivered within 24-48h from receipt of order. Orders placed after 18:00 will be delivered in approx. 48h from receipt of order.

Delivery time may be 4 - 7 working days for products on which a pre-order has been placed.

Delivery time may be influenced by the availability of products in stock.

In case of returns, the shipping cost is not refundable.

In the case of customised products they will be dispatched within 1-5 working days after receipt of the "Good to Print" email and/or confirmation of payment. In special cases (emergencies, high volume, etc.) these times may be modified, shortened or extended.

At the time of delivery it is necessary to check the condition of the parcel and the conformity of the delivery with the order communicated to Elcor Paper before signing the receipt documents and before paying the refund amount. Subsequent claims cannot be upheld if you have accepted receipt of a damaged or unsealed parcel.

The Open parcel on delivery option gives you the right to open the parcel in the presence of the courier to visually check the integrity and number of products in the parcel. If you find that the products are damaged or missing, please request a report stating the condition of the parcel/products and refuse delivery.

The cost of transport will be shown separately on the order and on the invoice issued to you.

In the case of returns, the cost of transport is not refundable.

 After checking the delivery, you will sign the transport document and pay the courier the amount due (except in cases where the goods have been paid for by bank transfer before delivery of the parcel).